Trauma-XP ("we", "our", or "the company"), located at Montes Urales 755, Office 5462, Floor 5, Lomas de Chapultepec, Mexico City, Mexico, is responsible for the processing of personal data you provide through this website (trauma-xp.com), in compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and applicable regulations.
01
Data We Collect
Through our website's contact form, we may collect the following personal data:
- Name
- Email address
- Phone number (if provided)
- Message or project description
We may also collect technical and browsing information when you use our website, such as IP address, device type, browser type, pages visited, access date and time, interactions with the website, and information related to the site's performance and operation.
We do not intentionally collect sensitive personal data through the forms on this website.
02
Purpose of Processing
The data you provide may be used to:
- Respond to your message, inquiry, or request.
- Understand and follow up on the needs related to your project.
- Manage the business relationship arising from your interest in our services.
- Provide, manage, and improve our services and digital channels.
- Maintain the security, functionality, and performance of our website.
- Analyze website usage and performance to improve the digital experience.
When analytics, measurement, advertising, or tag-management technologies are implemented, they may include Google Analytics 4, Google Tag Manager, Microsoft Clarity, and Meta Pixel, according to the specific purposes and configuration of each tool.
We will not use your personal data for purposes incompatible with those described in this notice without obtaining the consent required by applicable law.
03
Data Transfers
Trauma-XP does not sell or commercially trade your personal data.
We may provide or allow access to certain personal data to service providers, platforms, or third parties that support the operation, maintenance, security, technological infrastructure, communication, analytics, measurement, or delivery of our services, only to the extent necessary to fulfill the purposes described in this Privacy Policy and in accordance with applicable law.
Depending on the services implemented on the website, these providers may include hosting, infrastructure, email, analytics, measurement, tag-management, and digital advertising platforms.
These services may include, among others, Google Analytics 4, Google Tag Manager, Microsoft Clarity, and Meta Pixel, when applicable. These platforms may process certain information in accordance with their own privacy policies and applicable terms.
We may also disclose personal data when required by a competent authority, pursuant to applicable Mexican law, judicial order, or when necessary to comply with legal or contractual obligations.
When a transfer legally requires the consent of the data subject, such consent will be requested in accordance with applicable law.
04
ARCO Rights
As the owner of your personal data, you have the right to Access, Rectify, Cancel, or Object (ARCO) to the processing of your data.
To exercise any of these rights, please send a request to:
📍 Montes Urales 755, Office 5462, Floor 5, Lomas de Chapultepec, Mexico City
Your request should include, at a minimum:
- Name of the data subject.
- Contact information for receiving our response.
- The specific ARCO right you wish to exercise.
- A clear description of the personal data involved.
- Any information or documentation that may help us locate the relevant data.
- Documentation or information necessary to verify your identity and, when applicable, the legal authority of your representative.
We will respond to your request within the time periods established by the LFPDPPP. When applicable, the requested right will be made effective within the corresponding legal period.
Our response may be delivered electronically to the email address provided in your request.
05
Cookies and Similar Technologies
This website may use technical cookies necessary for basic functionality, as well as cookies and similar technologies that allow information to be stored or accessed on the device used to visit the website.
Trauma-XP may implement analytics, measurement, and digital experience optimization tools, including:
- Google Analytics 4, to obtain statistical information about website usage and performance.
- Google Tag Manager, to manage tags and technologies implemented on the website.
- Microsoft Clarity, to analyze interaction and browsing patterns in order to improve the user experience.
- Meta Pixel, when applicable, to measure actions related to digital advertising and campaigns.
These tools may use cookies, identifiers, pixels, tags, or similar technologies to collect technical and browsing information, depending on their configuration and the features enabled on the website.
The implementation of these tools may change over time. Trauma-XP may update this Privacy Policy when necessary to reflect relevant changes in the technologies used, their purposes, or the associated processing of personal data.
Where legally required, mechanisms will be made available to manage preferences or consent relating to certain cookies and tracking technologies.
06
Changes to This Policy
We reserve the right to update this Privacy Policy when necessary due to changes in our practices, services, technologies used, processing purposes, or applicable legal requirements.
Any changes will be published on this page with the corresponding update date.
We recommend reviewing this section periodically to stay informed about the current version of this Privacy Policy.
07
Withdrawal of Consent
When the processing of your personal data is based on your consent, you may request to withdraw such consent at any time.
To request withdrawal of your consent, please contact us at:
Your request should clearly indicate that you wish to withdraw your consent and identify, to the extent possible, the data or purposes to which the withdrawal applies.
Withdrawal of consent will not have retroactive effects and may be subject to legal or contractual obligations that require continued processing or retention of certain personal data.
Requests will be handled within the periods established by applicable law.
08
Limitation of Use or Disclosure
You may request that we limit the use or disclosure of your personal data for certain purposes, where applicable.
To submit such a request, please contact us at:
If you receive commercial or promotional communications from Trauma-XP and no longer wish to receive them, you may also request to stop receiving such communications through the same contact method.
09
Data Retention and Deletion
Trauma-XP will retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy and while a business, contractual, or legal relationship justifies its retention.
When personal data is no longer necessary for the purposes for which it was collected, and there is no legal or contractual obligation requiring its retention, the data will be deleted or, where applicable, blocked and subsequently deleted in accordance with applicable law.
Retention periods may vary depending on the type of data, the purpose for which it was collected, and the applicable legal obligations.
10
Security of Personal Data
Trauma-XP implements reasonable administrative, technical, and physical measures designed to protect personal data against damage, loss, alteration, destruction, unauthorized access, processing, or disclosure.
Access to personal data is limited to individuals, service providers, or third parties that require such access to fulfill the purposes described in this Privacy Policy or the corresponding legal or contractual obligations.
If a security breach occurs that significantly affects the rights of a data subject, Trauma-XP will act in accordance with the notification requirements and other obligations established by applicable law.
11
Contact
For questions about this Privacy Policy, the processing of your personal data, or to exercise any of your rights, contact us:
📍 Montes Urales 755, Office 5462, Floor 5, Lomas de Chapultepec, Mexico City
Trauma-XP is committed to processing personal data responsibly, transparently, and only for the purposes described in this Privacy Policy.